Last week Facebook decided to replace everyone’s default email address with a Facebook email address for everyone.  For example, they changed my email address to vicki.sauter@facebook.com.  I never saw an explanation for why they made this change, but I heard a lot of the discussion of the problems that it caused.

First, this change impacted how people could search for friends.    We all know you can search by putting a name in the box at the top of the screen labeled “search for people, places, and things.”  However you can also put in an email address there.  Suppose, for example, you were looking for John Smith.  There are a large number of John Smiths from which to choose and maybe your friend doesn’t have a photo, or is using a photo of his children, dog, or an interesting plane as a profile photo.  It may be impossible to know which John Smith is actually your friend.  However, if you search for his email address, let’s say jlsmith1234@yahoo.com, you will find him directly.  Once Facebook changed everyone’s email addresses, they hid real email addresses, so that this kind of search was no longer possible, thereby making searching difficult.

Second, there is no facebook.com email agent.  Yes, you can check messages by clicking on the globe icon on the left top of your facebook screen.  Not all messages sent via email seem to have been put there, however.  You also need to look in your “other messages” file;  I’ll bet you didn’t know there was an “other messages” file!  To get to these messages, click on the word “messages” on the left hand menu when looking at your newsfeed.  This click should show a another file called “other messages.”  I have not yet discovered how Facebook decides to deliver messages between your message folder and your other message folder.  However, you should check both.

Third, many people have smart phones and other smart devices that try to keep all of your contacts from different programs consistent.  If you have one of these, you should check your contacts and their email addresses.  Some devices replaced known email addresses with the facebook.com email address for all contacts.  This meant that you lost the real email address, which might cause problems for you if you need to actually email them.

Other devices decided that the contacts with these new email addresses at facebook.com were new contacts and therefore created a new profile for them in the contact/phone book list.  If you have a lot of connections between the your Facebook and phone book list, this can cause a lot of confusion.

What can you do?  Go to your “home” page (not your newsfeed) and click on “info.”  Scroll down to “contact” information and see if the accounts you want to be active are active. If you still have an email address at facebook.com, you can change it here.  (If you instead have the Timeline, click on “about” and edit your contact information.)

 

Advertisements